According to that article, Gear Quality, Usability and design are the last to consider when making purchases....

That is one great salesman right there! By the end of that article any local islander would have strapped on a coconut and paddled class V in a banana peal ... helping out the locals and the community! Who needs real gear right!

Phew were all pretty lucky that Werner is here so we can use good paddles that are local... poor necky ...

Funny since he likes bliss stick next and they are made in NZ... of course thats a whole lot different than China. You can't exploit a Kiwi like a chinaman right? gees...

All I know is that I buy in a different order,
Quality/Use, (Price/Deal - 50/50 - Local/Support.)

Basically I pick what I like, then I go find it at a location. I look for price and then I try to justify buying locally if its close enough in price. IE If I found a new Everest at CKS for $500 and the best deal around here was $900. I'm buyin from CKS, but if the difference is within 150-100 I would consider buying locally instead.

Ultimately the dilema comes down to support also, and your going to have to take that boat back to CKS or Jackson Direct to get the warranty.

As far as boat welders, D1 uses a guy in Leavenworth that does a pretty good job, and you might even get to hit tumwater while your dropping your boat off!!!

Why would you post about a warranty issue before contacting the manufacturer?
Jackson's customer service has been the best of any company I've dealt with  (I couldn't get a warrenty through Dragorossi when I broke  my Mafia in it's first year).
Every company's boats crack, I've seen a Wavesport, Dagger, Jackson and BlissStick  break in less than 10 uses. What sets them apart is how they deal with warrenty issues. I'm considering buying a Pyranha boat because I think they have a superior creek boat design, but if  I ever buy a playboat new it will probably be a Jackson.

Check it out!

Thanks for the pictures and fax. I'll get a new hull built and out to you ASAP.


Adam Ross
Jackson Kayak
Customer Service & Warranty Dept.
325 Iris Dr.
Sparta, TN 38583
931-738-2628
931-738-2668 Fax
aross@jacksonkayak.com

These guys are kick ass! They are taking care of me, better than any other manufacture of WW kayaks have in the past. I have had boats from 5 different manufactures by the way.

I second Jackson's warranty policy.  They sold me a new fun for $200 plus shipping after mine cracked.  I was the 3rd owner and it was stamped demo!

Hey just caught the thread on your boat. I called JK, your new boat should be shipped today or tomarrow. Sounds like it was being molded this morning. I have a 4 fun demo you can use until you boat gets in, If you want. Just give me a call.

No Rockslidn you are slightly misinformed. All JK boats are still made in Tennessee, in fact last that I knew, one of the prerequisites to be hired at the KJ factory, is that you needed to be a boater. “Boaters building boats for boaters” one at a time. I agree Tennessee is a long way from the north west and may seem foreign, but it’s definitely not China.

 

Andy

Nicest ones I've ever met!

Oh, and your not actually in China until you get to South Carolina!

this thread is cracked: